Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact.getterback@gmail.com
Special Order Items are not returnable.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: contact.getterback@gmail.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, the product must be shipped via UPS or USPS.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CURRENT PROMOTION: Free US Ground Shipping with the purchase of 2 or more GetterBack Recovery Systems!!
Normal delivery times are 3-7 days from the time of purchase.
Promotion is valid only on orders shipped to the lower 48 contiguous continental. No promo code or coupon is necessary. Simply choose your desired option at checkout.
Valid only on orders shipped to the lower 48 contiguous continental.
Offer does not apply to orders shipping to Hawaii, Alaska, Canada, Puerto Rico, APO/FPO, Postal Office Box or any international orders processed through Getterback LLC.
Offer does not apply to large oversize packages.
Free ground shipping is limited to standard ground service only. No shipping upgrades or credits are allowed with this offer. You cannot take a free shipping credit towards any other form of shipping.
Charges are subject to change. Confirm your shipping charge and method at time of order.
Normal shipping rates apply to orders that do not qualify for this offer.
EXCEPTIONS
Oversize items are noted in the cart. Orders are held to ship complete for in-stock items. Items not in stock are shipped ground after initial shipment.
